I’m pleased to let you know that we will be trialling a new type of Post Office branch in your area at Midcounties Drybrook, High Street, Drybrook, GL17 9EA commencing on Friday 31 March 2023 at 13:00.
In order to strengthen the network and enhance its commercial sustainability, we have developed a lighter, flexible branch format called Drop & Collect. Drop & Collect has been developed to make it easier for postmasters – existing and new – to take advantage of the opportunities a vibrant, and increasingly competitive, parcels market offers. Consumer shopping habits have been changing and the popularity of online shopping has transformed the parcels market at pace. This new format will also help us address gaps in service coverage, ensuring that we have the best network for parcels across all parts of the UK. This will strengthen the Post Office brand and enhance the ability to compete for additional business from new carriers for the wider network.
We have been trialling Drop & Collect in several locations across the UK. The trials have provided us with the opportunity to refine the proposition before the format is introduced across the network. The initial pilots have been in Payzone stores, offering customers Payzone’s bill payments services combined with collections, returns and prepaid parcel services. The proposition is now being extended to our retail partners with plans to eventually broaden the proposition to our existing postmasters.
The new format at Midcounties Drybrook, will offer Post Office services from a handheld device, providing convenient access for customers to bill payments and prepaid parcel collections and returns. To maximise accessibility to these services that our customers are increasingly seeking, more complex services like personal and business banking will not be available at this branch. Details of the opening hours and the products and services available are provided overleaf. If there are any unforeseen circumstances which mean the opening date changes, posters will be displayed in store to let customers know.
A wider range of Post Office services are available at Mitcheldean Post Office, High Street, Mitcheldean, GL17 0HN. The latest available branch information can be found on our website, www.postoffice.co.uk/branch–finder
During the trial of the new branch format, we will monitor usage, suitability and any local feedback. If there is a need to change the service, posters will be displayed locally to let customers know.
Please feel free to share this information via your social media channels and with others who may be interested to hear about the new branch and the services it offers.
We’re carrying out this notification in line with our Principles of Community Engagement. An extract relating to this Notification is available at the end of this letter.
Post Office Limited is registered in England and Wales. Registered No. 2154540.
Registered Office: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. postoffice.co.uk
Post Office and the Post Office logo are registered trademarks of Post Office Limited.
We hope that you and the local community will support the Post Office network in your area.
How to contact us: firstname.lastname@example.org postofficeviews.co.uk
FREEPOST Your Comments
To get this information in a different format, for example, in larger print, audio or braille call 03452 66 01 15 or Textphone 03457 22 33 55.
|Opening times & Post Office services available
| Mon – Sat 06:30 – 22:00
Sun 08:00 – 22:00
|Parcel collect and return – prepaid only
|Mobile top-up service
|National Lottery Terminal
|For information about product availability call 03457 22 33 44.